/* CRM Aduan Komida — gaya mengikuti mockup (sidebar terang, kartu putih, aksen biru-ungu). */
:root {
  --aksen: #4B4FD8; --aksen-tua: #3B3FC0; --aksen-muda: #EBECFC;
  --teks: #1A1F2B; --teks-2: #333A47; --redup: #5B6472;
  --garis: #ECEEF2; --garis-2: #DFE2E8; --latar: #E9ECF1; --panel: #F7F8FA;
  --hijau: #0B7A53; --hijau-muda: #E3F5EC; --hijau-teks: #0B6B49;
  --biru: #38A8E8; --biru-muda: #E0F2FE; --biru-teks: #075985;
  --oranye-muda: #FDF0E1; --oranye-teks: #9A4A06;
  --kuning-muda: #FEF3C7; --kuning-teks: #7A4A05;
  --merah-muda: #FDECEA; --merah-teks: #B42318;
  --ungu-muda: #F1E8FD; --ungu-teks: #6B21A8;
}
* { box-sizing: border-box; }
body { margin: 0; background: var(--latar); color: var(--teks); font: 14px/1.5 Inter, "Segoe UI", system-ui, -apple-system, sans-serif; }
a { color: var(--aksen-tua); text-decoration: none; }
a:hover { color: #2A2E9A; }
h1 { margin: 0; font-size: 22px; font-weight: 600; }
h2 { margin: 0; font-size: 16px; font-weight: 600; }
.ikon { width: 18px; height: 18px; flex-shrink: 0; }

.bingkai { max-width: 1440px; margin: 16px auto; background: #fff; border-radius: 16px; display: flex; flex-wrap: wrap; min-height: calc(100vh - 32px); overflow: hidden; }
.sisi { flex: 1 1 230px; max-width: 250px; background: var(--panel); border-right: 1px solid var(--garis); padding: 20px 14px; display: flex; flex-direction: column; gap: 20px; }
.logo { display: flex; align-items: center; gap: 10px; color: var(--teks); padding: 4px 8px; }
.logo b { display: block; font-size: 17px; letter-spacing: .2px; }
.logo small { color: var(--redup); font-size: 12px; }
.logo-ikon { width: 34px; height: 34px; border-radius: 10px; background: var(--aksen); display: flex; align-items: center; justify-content: center; }
.logo-ikon svg { width: 18px; height: 18px; }
.menu-grup { display: flex; flex-direction: column; gap: 2px; }
.menu-judul { font-size: 11px; font-weight: 600; letter-spacing: 1px; color: var(--redup); padding: 0 8px 6px; }
.menu-grup a { display: flex; align-items: center; gap: 12px; padding: 10px 12px; border-radius: 10px; color: var(--teks-2); }
.menu-grup a span:first-of-type { flex-grow: 1; }
.menu-grup a.aktif { background: #fff; color: var(--teks); font-weight: 600; box-shadow: 0 1px 2px rgba(16,24,40,.06); }
.menu-grup a.aktif .ikon { color: var(--aksen); }
.lencana { font-size: 12px; font-weight: 600; background: #FDE9C8; color: var(--kuning-teks); border-radius: 999px; padding: 1px 8px; }
.sisi-bawah { margin-top: auto; }
.saya { display: flex; align-items: center; gap: 10px; padding: 10px 6px; border-top: 1px solid var(--garis); }
.saya-nama { flex-grow: 1; min-width: 0; }
.saya-nama b { display: block; font-size: 13px; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.saya-nama small { color: var(--redup); font-size: 12px; }
.avatar { width: 36px; height: 36px; border-radius: 50%; background: #DDE0FA; color: var(--aksen-tua); font-weight: 700; display: flex; align-items: center; justify-content: center; flex-shrink: 0; }
.avatar.besar { width: 52px; height: 52px; font-size: 20px; }
.tombol-ikon { width: 36px; height: 36px; border-radius: 8px; display: flex; align-items: center; justify-content: center; color: var(--redup); }
.tombol-ikon:hover { background: var(--garis); }

.isi { flex: 999 1 560px; min-width: 0; padding: 20px 24px 32px; display: flex; flex-direction: column; gap: 18px; }
.kepala-hal { display: flex; flex-wrap: wrap; align-items: center; gap: 12px; padding-bottom: 16px; border-bottom: 1px solid var(--garis); }
.kepala-hal .judul { flex-grow: 1; min-width: 220px; }
.kepala-hal .judul small { display: block; color: var(--redup); font-size: 13px; }

.kartu { border: 1px solid var(--garis); border-radius: 16px; padding: 18px; display: flex; flex-direction: column; gap: 12px; min-width: 0; background: #fff; }
.kartu.aksen { background: var(--aksen); color: #fff; border-color: var(--aksen); }
.kartu-kepala { display: flex; align-items: center; gap: 10px; flex-wrap: wrap; }
.kartu-kepala h2 { flex-grow: 1; }
.kartu-ikon { width: 32px; height: 32px; border-radius: 50%; display: flex; align-items: center; justify-content: center; }
.kartu-ikon .ikon { width: 16px; height: 16px; }
.kartu.aksen .kartu-ikon { border: 1.5px solid rgba(255,255,255,.6); }
.angka { font-size: 32px; font-weight: 700; line-height: 1; }
.redup { color: var(--redup); }
.kecil { font-size: 12px; }

.grid-stat { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 16px; }
.grid-2 { display: grid; grid-template-columns: repeat(auto-fit, minmax(420px, 1fr)); gap: 16px; }
.grid-lebar { display: grid; grid-template-columns: minmax(0, 2fr) minmax(280px, 1fr); gap: 16px; }
@media (max-width: 900px) { .grid-lebar, .grid-2 { grid-template-columns: minmax(0, 1fr); } }

.garis-miring { height: 18px; border-radius: 6px; background: repeating-linear-gradient(135deg, var(--biru) 0 5px, #fff 5px 9px); }
.garis-miring.hijau { background: repeating-linear-gradient(135deg, #12A36A 0 5px, #fff 5px 9px); }
.bar-latar { height: 18px; border-radius: 6px; background: #EEF1F5; overflow: hidden; }

.chip { display: inline-block; font-size: 12px; font-weight: 600; border-radius: 999px; padding: 2px 10px; white-space: nowrap; }
.chip-mdgo { background: var(--aksen-muda); color: var(--aksen-tua); }
.chip-wa { background: var(--hijau-muda); color: var(--hijau-teks); }
.chip-web { background: var(--oranye-muda); color: var(--oranye-teks); }
.chip-kuning { background: var(--kuning-muda); color: var(--kuning-teks); }
.chip-biru { background: var(--biru-muda); color: var(--biru-teks); }
.chip-ungu { background: var(--ungu-muda); color: var(--ungu-teks); }
.chip-merah { background: var(--merah-muda); color: var(--merah-teks); }
.chip-abu { background: #F3F4F7; color: var(--teks-2); }

.tombol { display: inline-flex; align-items: center; justify-content: center; gap: 8px; height: 40px; padding: 0 16px; border-radius: 10px; border: 1px solid var(--garis-2); background: #fff; color: var(--teks); font: inherit; font-weight: 600; cursor: pointer; white-space: nowrap; }
.tombol:hover { background: var(--panel); color: var(--teks); }
.tombol.utama { background: var(--aksen); border-color: var(--aksen); color: #fff; }
.tombol.utama:hover { background: var(--aksen-tua); }
.tombol.hijau { background: var(--hijau); border-color: var(--hijau); color: #fff; }
.tombol.kecil { height: 34px; padding: 0 12px; font-size: 13px; }
.pil { height: 34px; padding: 0 12px; border-radius: 999px; border: 1px solid var(--garis-2); background: #fff; color: var(--teks-2); font: inherit; font-size: 13px; display: inline-flex; align-items: center; }
.pil.aktif { background: var(--teks); border-color: var(--teks); color: #fff; font-weight: 600; }
.baris-pil { display: flex; flex-wrap: wrap; gap: 6px; }

input[type=text], input[type=search], input[type=password], select, textarea { font: inherit; color: var(--teks); border: 1px solid var(--garis-2); border-radius: 10px; padding: 0 12px; height: 42px; background: #fff; width: 100%; }
textarea { height: auto; padding: 10px 12px; resize: vertical; }
input:focus, select:focus, textarea:focus { outline: none; border-color: var(--aksen); box-shadow: 0 0 0 3px var(--aksen-muda); }
label.isian { display: flex; flex-direction: column; gap: 6px; font-size: 13px; font-weight: 500; color: var(--teks-2); }
.sr { position: absolute; left: -9999px; }

.kotak-cari { position: relative; display: flex; align-items: center; gap: 8px; border: 1px solid var(--garis-2); border-radius: 10px; padding: 0 12px; height: 42px; color: var(--redup); background: #fff; }
.kotak-cari input { border: 0; height: 40px; padding: 0; box-shadow: none !important; }
.kotak-cari.besar { height: 48px; border: 1.5px solid var(--aksen); box-shadow: 0 0 0 4px var(--aksen-muda); }

.tabel-bungkus { overflow-x: auto; }
table.tabel { width: 100%; border-collapse: collapse; font-size: 14px; }
.tabel th { text-align: left; font-size: 12px; font-weight: 600; color: var(--redup); padding: 10px 8px; border-bottom: 1px solid var(--garis); white-space: nowrap; }
.tabel td { padding: 11px 8px; border-bottom: 1px solid #F0F1F4; vertical-align: top; }
.tabel tr:last-child td { border-bottom: 0; }
.tabel .kanan { text-align: right; white-space: nowrap; }
.tabel tr.sorot td { background: #FFF8E6; }
.tabel a.baris-tautan { color: var(--teks); display: flex; flex-direction: column; }
.tabel a.baris-tautan b { font-weight: 600; }

.kabar { padding: 12px 14px; border-radius: 10px; font-weight: 500; }
.kabar-ok { background: var(--hijau-muda); color: var(--hijau-teks); }
.kabar-galat { background: var(--merah-muda); color: var(--merah-teks); }
.kabar-info { background: var(--biru-muda); color: var(--biru-teks); }

/* Grafik batang masuk vs selesai */
.grafik { display: flex; gap: 12px; }
.grafik-sumbu { display: flex; flex-direction: column; justify-content: space-between; height: 200px; font-size: 12px; color: var(--redup); text-align: right; }
.grafik-batang { flex-grow: 1; display: grid; grid-auto-flow: column; grid-auto-columns: minmax(0, 1fr); gap: 14px; align-items: end; height: 200px; border-bottom: 1px solid var(--garis); }
.batang { position: relative; border-radius: 6px 6px 0 0; background: #EEF1F5; }
.batang > i { position: absolute; left: 0; right: 0; bottom: 0; border-radius: 6px 6px 0 0; background: repeating-linear-gradient(135deg, var(--biru) 0 6px, #fff 6px 10px); }
.grafik-label { display: grid; grid-auto-flow: column; grid-auto-columns: minmax(0, 1fr); gap: 14px; font-size: 12px; color: var(--redup); text-align: center; }
.legenda { display: flex; gap: 16px; flex-wrap: wrap; font-size: 13px; color: var(--teks-2); }
.legenda span { display: inline-flex; align-items: center; gap: 6px; }
.titik { width: 10px; height: 10px; border-radius: 50%; display: inline-block; }
.donat { align-self: center; width: 190px; height: 190px; border-radius: 50%; display: flex; align-items: center; justify-content: center; }
.donat-tengah { width: 130px; height: 130px; border-radius: 50%; background: #fff; display: flex; flex-direction: column; align-items: center; justify-content: center; }

/* Percakapan aduan */
.tiga-kolom { display: flex; flex-wrap: wrap; align-items: stretch; border: 1px solid var(--garis); border-radius: 16px; overflow: hidden; }
.kolom-utama { flex: 999 1 460px; min-width: 0; display: flex; flex-direction: column; }
.kolom-kanan { flex: 1 1 320px; max-width: 400px; border-left: 1px solid var(--garis); padding: 18px; display: flex; flex-direction: column; gap: 16px; background: #fff; }
.utas { flex-grow: 1; padding: 20px 22px; display: flex; flex-direction: column; gap: 16px; }
.gelembung-baris { display: flex; gap: 10px; max-width: 82%; }
.gelembung-baris.kanan { align-self: flex-end; flex-direction: row-reverse; }
.gelembung { border-radius: 4px 14px 14px 14px; padding: 12px 14px; background: #F3F4F7; white-space: pre-wrap; word-break: break-word; }
.gelembung-baris.kanan .gelembung { background: var(--aksen); color: #fff; border-radius: 14px 4px 14px 14px; }
.gelembung.cabang { background: #EEF7FD; }
.catatan { background: #FFF8E6; border: 1px dashed #E8C26A; border-radius: 12px; padding: 12px 14px; white-space: pre-wrap; }
.catatan b { display: block; font-size: 12px; color: var(--kuning-teks); }
.peristiwa { display: flex; align-items: center; gap: 10px; font-size: 13px; }
.peristiwa::before, .peristiwa::after { content: ""; flex-grow: 1; height: 1px; background: var(--garis); }
.tulis { border-top: 1px solid var(--garis); padding: 14px 22px 18px; display: flex; flex-direction: column; gap: 10px; }
.deret { display: flex; flex-wrap: wrap; gap: 8px; align-items: center; }
.deret .dorong { flex-grow: 1; }
.info-grid { display: grid; grid-template-columns: repeat(2, minmax(0, 1fr)); gap: 10px; font-size: 13px; }
.info-grid span { display: block; color: var(--redup); font-size: 12px; }
.blok-abu { background: var(--panel); border-radius: 10px; padding: 10px 12px; font-size: 13px; }
.linimasa { display: flex; flex-direction: column; gap: 10px; font-size: 13px; }
.linimasa div { display: flex; gap: 10px; }
.linimasa div span:nth-child(2) { flex-grow: 1; }

/* Cari anggota: daftar saran */
.saran { position: absolute; top: 52px; left: 0; right: 0; background: #fff; border: 1px solid var(--garis); border-radius: 12px; box-shadow: 0 12px 32px rgba(16,24,40,.14); padding: 6px; z-index: 5; display: flex; flex-direction: column; }
.saran[hidden] { display: none; }
.saran a { display: flex; align-items: center; gap: 12px; padding: 10px; border-radius: 8px; color: var(--teks); }
.saran a:hover, .saran a.sorot { background: #F3F3FE; }
.saran a span.isi-saran { flex-grow: 1; display: flex; flex-direction: column; }
.saran small { color: var(--redup); }

.halaman-masuk { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 16px; }
.halaman-masuk form { width: 100%; max-width: 380px; background: #fff; border-radius: 16px; padding: 28px; display: flex; flex-direction: column; gap: 16px; }

@media (max-width: 700px) {
  .bingkai { margin: 0; border-radius: 0; }
  .sisi { max-width: none; flex-basis: 100%; }
  .kolom-kanan { max-width: none; border-left: 0; border-top: 1px solid var(--garis); }
  .isi { padding: 16px; }
}